Capabilities

The RSS team is working for you. We are known for quality and consistency in our products, but of course that extends to our service too. Whether it is reliable, quality products time and time again, delivery when you need it, the ability to discuss your product requirements with an experienced professional, or an R&D team who create customized solutions to meet your needs, RSS delivers quality and consistent service as standard.

Quality Product and Processes

Our customers are at the heart of everything we do. That's why over 50 years of dedicated service to monolithic refractories we have invested heavily in many aspects of our business, including the factory and our people, to ensure we can consistently deliver and better serve our customers. We are proud of our products and pride ourselves on delivering quality each and every time. We own every part of the process and have dedicated professionals with years of experience on hand throughout the R&D and manufacturing processes. We even do our own crushing and grinding allowing us to stay on top of quality at each stage. It should come as no surprise that we are ISO 9001 - 2018 certified, and this dedication to quality products and service is reflected in everything we do.

Customized Product Solutions

We appreciate that every business is unique. We understand that every business has its own requirements and issues and that sometimes a unique business requires a unique solution. At RSS, flexibility is designed into OUR business so that we can be flexible and adaptable for YOUR business. This includes working with our customers to understand your needs and the issues you face, and deliver customized product solutions that work for you. Talk to one of our team of professionals about your product needs - a customized product solution can make a huge difference.

Spontaneous Supply Capabilities

At RSS, we understand that even with the best will in the world, sometimes things just don't go to plan. Our unique manufacturing systems have been created to be extremely adaptable to demand. As a result we are flexible with our production capabilities and are able to pass that flexibility on to you, ensuring we support you in every aspect of your product requirements.

Intensive Account Service

At RSS, our sales staff is part of an internal communication network seldom found in the industry. Our customers are at the heart of everything we do. All customer requests are supported by a collaborative management style that engages all organizational levels – including, where necessary, the president of the company – to ensure that our solution is the absolute best practice. You can rest assured knowing that every request and challenge we take on is subject to thorough consideration and expert knowledge and opinion.